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Why I should become a member?

It is much easier to reach all OXXO styles! Just one-click is enough! You may reach all of our products online. You will catch the latest updates before others, you will see our new styles before others and you will be able to share the styles you like with your friends. You have opportunity to order the products you like directly to your address, or reserve them at any OXXO store.

Am I going to pay for membership?

No. Membership is free!

How am I going to join OXXO?

At the top right corner, you will find a JOIN button. You should fill the form out and with only 5 clicks, you will be able to enter the OXXO world.

Forgot My Password

Click on the “Forgot my password” link on the log in screen. Your new password will be sent to your registered e-mail address. If you do not remember your e-mail address too, please create a new account by clicking to the JOIN link.

How to change my password

Go to your account and enter your old password and your new password (twice). Your new password will be set.

How to close my account

Please send an e-mail to hello@oxxo.com.tr and explain your reason of closing your account. Our team will help you.

How to create an order

It is very easy and fast to shop on oxxo.com.tr. Add the products you like to your cart.

To finish your order, click on the “BUY NOW” link. Check the total amount, choose the delivery type you want and enter your address.

Choose the payment method you would like to use and finish your order.

If you would like to reserve the products at any of our stores (for 7 days max.), choose the store.

OXXO Size chart

@*International Clothing Size Chart*@

Belçika/Fransa/Portekiz/İspanya343638404244
İtalya384042444648
Almanya/Avusturya/İsviçre/Hollanda/İsveç323436384042
İngiltere6810121416
Amerika Birleşik Devletleri (ABD)24681012
 

OXXO Beden Ölçüm Tablosu

Beden (Üst)12
Beden (Üst ve Alt)XXSXSSMLXL
Göğüs (cm)788286909498
Bel (cm)616569737781
Basen (cm)86909498102106
 
GöğüsBeden Ölçüm Yerleri
Göğüs çizgisinde göğsün en dolgun olduğu yerden beden çevresini ölçün.
Bel
Doğal bel çizgisinde, belin beden çevresini, gergin olmayacak şekilde ölçün.
Basen
Ayaklarınızı birleştirerek, kalçanın en dolgun bölgesinin beden çevresini ölçün.
Is it possible for you to find any product I want?

Yes, we are eligible to find any OXXO product (if we have them in our stocks) that you want.

Gift Pack

If you tick the box which is called Gift Pack, original OXXO gift pack will be sent to you with your products.

How to track my order

Orders – Current Orders menu will help you for tracking your orders.

How to change / cancel my order

You should send an e-mail to hello@oxxo.com.tr regarding your request.

Is it safe to shop online?

Yes. We do not share your personal/contact information with our partners or others. oxxo.com.tr has SSL Protocol (which is one of the most safe protocols) to protect your credit card information. On the other hand, we do not keep credit card information.

What are the payment methods?

There are 2 ways of payment: Credit Card or money order/EFT.

Which credit cards are valid?

You may use all credit cards.

Money Order/EFT Information

You need to choose MONEY ORDER/EFT link and you will see our bank details. You need to transfer the amount to our bank account, and enter the order number to the explanation part.

After your transfer, we will approve your order and you will receive an e-mail.

If you do not transfer the amount in 2 (two) days, your order will be cancelled.

Bank Information

T. VAKIFLAR BANKASI

GÜNEŞLİ ŞUBE / 00383

HESAP NO          : 00158007268524378

İBAN                     : TR56 0001 5001 5800 7268 5243 78

How to get my order

The products you have ordered will be sent to your address.

Cargo company information

MNG Cargo will deliver your orders. For Northern Cyprus Turkish Republic (KKTC), PTT will deliver your orders.

When will my order sent?

Your product(s) will be delivered to cargo in 3 workdays. It may take 10 workdays during the promotion/campaign periods.

What is going to happen if I am not at my address?

Any first-degree relative of yours may receive the package. If there is nobody at the address, the cargo company will let you know about the delivery.

Are you delivering to the place where I live?

We are delivering you order

Attention

Please enter your address correctly. Please check your contact information and update your information when needed.

Terms of Warranty

All products that are sold on www.oxxo.com.tr belong to OXXO collection. The products that you will find in our stores and on oxxo.com.tr are same quality products. On our website, you will find these information:
Product name
Color and size information
Composition
Price
Washing instructions
Colors may differ depending to monitor quality and color settings. We do not guaranty that the reality of colors.

Change/Return

You have 90 days for return/change. For change operations, you need to fill the Return/Change Form and send your reciept, the form and the product(s) with MNG Cargo to our HQ address. For returns, you need to fill the box at the end of your reciept and send the reciept and the product(s) to our HQ address with MNG Cargo.

Change of Gifts

By the gift-changing card, you can change your product(s) in 90 days. There is no opportunity of refund if you do not have your receipt.

How to change/return

You have 90 days for return/change. For change operations, you need to fill the Return/Change Form and send your reciept, the form and the product(s) with MNG Cargo to our HQ address. For returns, you need to fill the box at the end of your reciept and send the reciept and the product(s) to our HQ address with MNG Cargo.

Refund (Credit Card)

The refund of order completed by a credit card will be done to the same credit card. Depending to your bank, the amount will be returned in 2-3 weeks.

HEADQUARTERS

Commercial Title : A VE A SAN. ve PAZ.LTD.ŞTİ.
Address : Yenibosna, Merkez Mah. 29 Ekim Cad. No:33
Zip:34197 Bahcelievler - İSTANBUL / Turkey
Phone : +90 (212) 503 94 44 (9 hat)
Fax : +90 (212) 503 94 54

CUSTOMER SERVICE

Phone : +90 (212) 503 43 53
Our Customer Service works within 9AM-6PM (weekdays only).
Web Site : www.oxxo.com.tr
Email : hello@oxxo.com.tr

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